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FAQ

Frequently Asked
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Find answers to the most common questions about our services, team, and pricing.

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We offer a variety of internet plans designed to meet different needs, from basic home internet packages to advanced high-speed plans for businesses. Our plans include options for unlimited data, varying speeds, and additional features tailored to your specific requirements.

Signing up is easy! You can visit our website and select the plan that suits you best, or contact our customer service team for personalized assistance. Once you choose a plan, we’ll schedule an installation at your convenience.

We offer both contract and no-contract plans to give you flexibility. With our no-contract plans, you can enjoy our services without being locked into a long-term commitment.

We offer 24/7 technical support to ensure your internet service runs smoothly. Our dedicated team is available by phone, email, or live chat to assist you with any issues or questions you may have.

We offer a range of internet services including broadband, WiFi internet, home internet, and hosting services. We ensure reliable and high-speed connectivity tailored to meet various needs.

Yes, our services come with additional features such as advanced security measures, flexible plans, and dedicated customer support to ensure a seamless experience.

Absolutely! We offer customizable internet plans to match your specific requirements, whether for residential or business use. You can select the speed and data options that best suit your needs.

Yes, we provide support for the setup of all our services. Our team is available to assist with installation and configuration to ensure everything is set up correctly and functioning smoothly.

Our support team consists of highly trained professionals with expertise in IT and customer service. They are dedicated to providing prompt and effective assistance for all your needs.

You can contact our support team via phone, email, or through our online chat service available on our website. We are here to help with any questions or issues you may have.

Our team members have extensive experience and certifications in IT and customer support, ensuring they have the knowledge and skills to address any technical or service-related concerns.

While direct meetings may not always be possible, we ensure that our support team assigned to your account is introduced to you via email or phone, providing you with contact information and details about their roles.

Pricing is determined based on the type of service, speed, data limits, and additional features. We offer various plans to fit different budgets and needs, with transparent pricing information provided upfront.

No, we provide clear and upfront pricing with no hidden fees. Any additional charges or costs are communicated to you before you commit to a service.

Yes, we periodically offer discounts and promotions. Check our website or contact our sales team for the latest offers and special deals.

Our team is available to help you assess your needs and recommend the most suitable pricing plan. You can contact us directly for personalized advice and assistance in choosing the right plan.
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NBroadband refers to the high-speed internet connection provided through various technologies like DSL, cable, or fiber optics. WiFi internet, on the other hand, is the wireless network that allows devices to connect to the broadband internet within a certain range. Essentially, broadband is the source of your internet, while WiFi is the method of delivering that internet wirelessly within your home or office.

Yes, you can upgrade your internet plan at any time to better meet your needs. Whether you require higher speeds, more data, or additional features, our team can assist you in selecting and implementing the right plan without any hassle.

We offer a range of hosting services including shared hosting, dedicated hosting, and cloud hosting. Whether you need basic website hosting, a dedicated server for high-traffic sites, or scalable cloud solutions for dynamic applications, we have options to suit your needs.

Setting up WiFi involves installing a wireless router and connecting it to your broadband modem. Our installation team can help you with the setup process, including configuring your router for optimal performance and securing your network to protect against unauthorized access. If you prefer, detailed instructions and support are also available.